We want to know what really matters to our customers because we are always looking to improve our services and performance. To find out, we hired specialist consultants, Leading Matters™, to independently source the opinions of our clients.
"I'm glad we've got Global Risk Management Services on board because I only deal with people who are professional and knowledgeable in the field and they provide impeccable service. They've developed a CD and it's well put together and really user friendly. It provided the information we required with little input from me. It was absolutely fantastic. When I deal with a company I expect them to follow up with me to see how it was for me – how the product is. I was not surprised that GRMS followed up because I knew they were going to meet my expectations."
Greg Puzzolo, National Franchise Coordinator, Jim's Mowing
I'm very happy our company said "yes" to contracting the services of Global Risk Management Services as the high quality of the work is making us into a safer and better organised team. We now have a proper OH&S Manual, we can evacuate our Hotel in a respectful time and we are much clearer about our surroundings and their challenges. We choose Global Risk Management Services over others because of their knowledge, accuracy, quality of work and integrity."
Stephen Knott, Resort Manager, Mt Buffalo Resort, Victoria
"Global Risk Management Services are professional, responsive, cost effective and flexible and they know their stuff."
John Warne, Human Resources and Risk Coordinator, Mitchell Shire, Victoria
"Global Risk Management Services have insight into local government. Our needs are being met by developing a structure to enable us to be proactive in risk management. They are responsive and flexible for our needs. I like the small firm environment, respect their knowledge and I like their processes and the way they operate. They understand risk management and they're very accessible and straightforward in their dealings."
Richard Morris, Director Corporate Services, Jerilderie Shire Council, Victoria
"I'd be happy to recommend Global Risk Management Services to any other school and tell them about how we're undertaking this task. They've raised our awareness of the industry standard and adapted to enable us to meet these in a unique situation. Global Risk Management Services caters to our needs, listens and interprets our requirements into a manageable plan by finding solutions and guiding us through the process. They are responsive and flexible with the ability to facilitate. There's an understanding that we need to own the outcome and the process and they are our guide."
Jane Coveny, Facilities Manager, Salesian College, Victoria
I like the services products and performance of GRMS because of their knowledge of the area, professionalism, presentation and the standard of training provided. The dedication to the audit process is just great! They're personable and approachable – across the board. I like the fact that we feel important to GRMS. We know we're going to get value for money. They provide what we expect and they tailor it to meet our needs. I have confidence in their knowledge, their professionalism and products. I like the way they go about their business and I'm comfortable with them and trust them. I'd have no qualms about recommending them."
Anne Lord, Senior OH&S Advisor, Victoria
"Product delivery on time is important and Global Risk Management Services delivers on time as promised. The staff is very customer focussed, personable and easy to deal with. They are thorough and the price for the service provided is reasonable. It's unusual for me to rate anyone 10/10 but that's what I give them for service, products and performance."
John Salter, Risk Management Coordinator, Thiess/John Holland, Victoria
"Although you have always said the reason for the increase in worker safety & productivity is because we are using the Safety Management system you designed and developed for us, it was YOU who provided us (especially me) with the guidance, experience, management tools and external influences we needed for things to happen. Since the implementation of our Health & Safety Management System, we have now fully systemised our operations, we have a completely documented checklist for safe work procedures and the whole system is integrated into our business so well that our staff are operating more effectively and efficiently than ever before. Our national growth has also been enhanced by having this fully integrated Health & Safety Management system in place especially when tendering for larger corporate customers."
Mark Mackenzie, General Manager, JAYMAK
"I have enjoyed and appreciated the working relationship with Global Risk Management Services. Their service has been extremely helpful in progressing Council's development of an effective OHS management system and nurturing an OHS culture. Council relies on consultancy which has sound knowledge base and industry experience. We need systems which are tailored to council's needs and services and a focus upon development and implementation of those systems. Global Risk Management Services meets our needs."
Tom Mullan, OH& S Coordinator, Macedon Ranges Shire Council, Victoria
"We use Global Risk Management Services because they're professional, easy to approach, understand and use their product. They know what they're doing and they fulfil our OH&S needs in a manageable efficient way."
Barry Powell, OH&S Manager, Victoria